Frequently Asked Questions

What is special about Sporty Hair?

Glad you asked! Sporty Hair is woman-owned and California-based. Our products are free of hard plastic, metal, and knots, for maximum head safety. Bands do not break. Colors are vibrant. Scrunchies won’t break and will stay in your hair when you want them to but slide out without pulling out a bunch of strands. Manufacturing and delivery is fast (no waiting for an overseas delivery). We guarantee you’ll love your order or we’ll make it right.

How do I contact you?

The fastest way to reach us via our Contact Us page. We hate it when we message companies and they never write back. We check messages compulsively and promise to get right back to you quickly.

Do you manufacture overseas?

No. All manufacturing and assembling is done in California for fastest turnaround.

Are you a sweatshop?

Heavens, no. We are licensed by the State of California as a Garment Manufacturer (license # GA303813) and are fully compliant with all employment and labor codes. We treat our employees like family (the kind of family you like, not the kind you dread seeing at Thanksgiving).

How long will my order take?

Because we create your order to YOUR custom specifications, it may take a day or two before we can ship. Large orders (we are only human) might take a bit longer.

Can I change my order?

Well, if we’ve already started manufacturing, this could be a problem. Best to contact us and we can discuss what is the right course of action.

How do you ship?

Regular orders are shipped USPS Priority Mail, which is supposed to take 1-2 days business (certain rural areas may take 3). Expedited shipping options are available, but please keep in mind that because of the huge range of possible color combinations, we don’t keep inventory and will be creating your order from scratch. Don’t worry though -- we are speedy, and we know you have upcoming competitions!

Do you accept PO’s?

Credit cards are preferred.

Do you ship internationally?

Not at this time. We hope to add this service soon though.

Do you give team or club volume discounts?

Yes! We sure do. Check the top of your screen for discount codes. If you wish to order tons, by all means contact us and let’s make a deal!

Help! My dog ate/I lost/broke my beloved Sporty Hair item, and I have a tournament coming up!

Best to order a few extra (if ordering for a whole team), but if you are in serious panic mode, contact us right away and we’ll see what we can do. Most likely we can get you a replacement lickety split.

Do you accept returns?

We stand behind our products 100%. If you are not satisfied for any reason, please contact us and we will make things right. We promise.

Do you work with wholesalers?

At this time, we work directly with our customers. Please contact us if you are interested in having Sporty Hair products in your store.

Are your products safe?

We certainly hope so. We do not use hard plastic, metal, or knots in any of our products.

Do you match colors exactly?

We wish we could! Color availability is determined by our fabric and ribbon manufacturers and we don’t, unfortunately, have the ability to match your exact team colors. However, we will make sure your whole order matches. Check our Important note about colors page for a detailed description of fabric and ribbon colors.

Do ribbon and fabric colors match each other?

No. Ribbons and fabric come from different manufacturers.

What are the care instructions?

Our ribbons and fabrics are 100% polyester and don’t shrink, but please don’t put bows and ribbons through the washing machine as they will likely become warped out of shape. Do not give them to your cat to play with. We have tried this, and the result was not good. Scrunchies, hair bands, and headbands can be hand washed and air dried.

I’m not sure I’m going to like my color combination.

Go ahead and complete the ordering process and select your colors. A photo should pop up of your combination. Try reversing your main and accent colors for a different look. Keep in mind that laptop, phone, iPad, and other computer monitors may have very different color adjustments. If you are feeling very unsure, send us an email describing the colors you want and the style, and we’ll whip one up for you and send you a photo. Yes, really!

Are your hair ties loc/braid/fragile-friendly?

Yes! We looked for a long time to find the right hair tie that doesn’t pull apart like the drugstore kind, that stays in, works for thin and thick hair, and doesn’t break fragile hair. We even use them inside our scrunchies, and we think you’ll LOVE them.

How do your hair bands fit?

We source super awesome (in our opinion) soft, unbreakable, strong hair bands. The standard band is 2” and stretches 12”, and it works GREAT on extra thick, thick, and medium hair, and straight, wavy, curly, kinky, or braided/locked hair. They also work well for Afro puffs. However, if you (or the person you’re ordering for) have very thin hair (for instance, a very small child), please select the tiny size band as the regular one will be too bulky to work well. Bands will relax over time.

How do your scrunchies fit?

They stretch to 12” and have a firm feel. For thick hair, they will go twice around a ponytail; for medium or thin hair, three to four times. Sometimes we recommend wearing a favorite hair tie underneath the scrunchie, to make sure you have the hold you want, especially for competition. With time and usage, the elastic inside the scrunchie may relax, but it will never break.

What if I want a color you don’t have, or I want three colors instead of two?

Extra colors are generally no problem. We can source different color shades for ribbons, but this will add time to production. The scrunchie fabric is a very specific type of smooth, wicking, fast drying fabric, and we have access to a few more colors. Please contact us with any customization requests, and we’ll do our best to make them happen.

I have an idea for a style you don’t make.

Bring it on. If we can figure out how to make it, we’ll do it. We want to make what you like.

Do you offer donations to fundraisers and/or do you sponsor clubs or tournaments?

We at Sporty Hair (as parents of sporty kids) are fully aware of the enormous amount of funding that’s required to run successful youth and school sports teams. While we are unable to sponsor clubs or teams, we will consider donating to your fundraiser. Please email us a Letter of Request at least 1 month before your event with the following information, and we will notify you if your request is approved. Incomplete requests will not be considered:

  • Name, address, and tax ID of organization
  • Contact name, address, phone, and email
  • Organization goals (whom do you support and why?)
  • Event name and date
  • Who is attending (Parents; children; community members….?)
  • Expected number of attendees
  • How will Sporty Hair be advertised to attendees?
  • Items requested (generally, we can offer to supply a regular-sized team with one item per person)
  • Format (silent auction/online auction/live auction/etc.)
  • Event fundraising goal ($)